PLANNED OUTAGE ALERT

OUTAGE NOTICE

Please provide this information to anyone in your organization that needs it

Description:  Planned Monthly Maintenance

Location:  Warren County Telecommunications Data Center

Start Time: Wednesday February 21st, 2018 1700-2000

Outage Duration: 3 Hours

Purpose:  Patch and Infection Management process require system reboots.

Impact:  All Users will experience intermittent access to https://portal.wcpsn.net/ during this time.  MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility:  User must be logged out of all Gateway application before 1700 or they will be forced off.  Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

 

 

_____

Joseph Newton

Application Analyst – Data Systems

Warren County Telecommunications

513.695.3250

 

[Scheduled Monthly Maintenance] WED Jan 17th 1700-2000

***RESCHEDULED for next Wednesday, January 24th, 2018 at 5PM.***

Location:  Warren County Telecommunications Data Center

Start Time: Wednesday January 17th, 2018 1700-2000

Outage Duration: 3 Hours

Purpose:  Patch and Infection Management process require system reboots.

Impact:  All Users will experience intermittent access to https://portal.wcpsn.net/ during this time.  MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility:  User must be logged out of all Gateway application before 1700 or they will be forced off.  Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

SCHEDULED NETWORK MAINTENANCE

[Monday Dec 11th 2017 from 0600-0630]

Location: Warren County Telecommunications Data Center

Purpose: To make a needed WAN switch configuration change

Impact: Change could cause a network bounce. All users might experience intermittent access to PSN resources.

User Responsibility: None, other than being aware of work being done and possible intermittent access.

For more details, contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team

 

[Telecom Matters] December PUBLIC SAFETY Issue

Click to read the December PUBLIC SAFETY issue of Telecom Matters –> http://warrencountytelecom.com/wp/wp-content/uploads/2017/12/Telecom-Matters-Issue-12-2017-Public-Safety-MDC.pdf

  • NEW TRAINING VIDEO: Panasonic CF-33 MDC anatomy
  • Ohio Governor Kasich OPTS IN to FirstNet
  • November’s Monthly Reports
  • #ProjectTriTech – Response Plans + Time Savings
  • Telecom Updates Keep You Safe Online
  • December anniversaries: Burton, Oeder, Newton – totaling us at 256 years of combined service to Telecom
  • ePCR Updates – Medications and Billing
  • #TCKudos for Rhonda Bernard
  • Integration Center #1 is up and running!
  • Team Member Spotlight – Paul Bernard with 29 years service to Warren County!

[Telecom Matters] December Coworker Issue

Click to read the December *COWORKER* Issue of Telecom Matters

http://warrencountytelecom.com/wp/wp-content/uploads/2017/12/Telecom-Matters-Issue-12-2017-County-Coworker-Edition-MIN.pdf

  • Facilities Management Appreciation Luncheon
  • Christmas Office Decorating Challenge 2017!
  • Kristy Oeder promoted to Support Services Team Lead
  • December anniversaries: Oeder, Burton, Newton putting us at 256 COMBINED SERVICE TO TELECOM!
  • Keeping You Secure Online
  • #TCKudos to Rhonda Bernard
  • Lebanon Students @ Telecom
  • Read part articles on the County Intranet – The County Connection
  • Team Member Spotlight: Paul Bernard 29 years of service!

SCHEDULED OUTAGE NOTICE [WED NOV 22 1700-200]

Please provide this information to anyone in your organization that needs it

Location: Warren County Telecommunications Data Center
Start Time: Wednesday November 22nd, 2017 1700-2000

Purpose: Patch and Infection Management process require system reboots.

Impact: All Users will experience intermittent access to https://portal.wcpsn.net/ during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
Query.

User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
forced off. Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.
Data Systems Team

Lebanon Shadow Day

On Tuesday, November 14th, Telecom hosted 3 Lebanon High School Juniors. We went beyond just the job tasks in Telecom and shared with them life skills, resume building ideas, and tried to explain how even THEY are our customer!

Have you ever called 911? Telecom plays a role in getting your call routed correctly, we service the phones that Dispatch answers, we maintain the software they reference for ANI/ALI info, they enter incident information into Computer-Aided Dispatch which we configure and service, they communicate to police/fire/EMS on radios that we maintain and program.

Have you ever been pulled over? The cop notifies dispatch via radio or computer that Telecom maintains. They may enter your license info through LEADS which we help ensure reaches the state database and comes back to our unit or Dispatch.

Have you ever been taken to the hospital? Same communication as explained above but the medic or EMS personnel will enter your stats into an application called ePCR (Electronic Patient Care Reporting), which Telecom helps maintain and trains on.

Although these students plan to pursue careers in education, medicine, and accounting – we think they left with a better understanding and hopefully appreciation of what all goes into the technology their public safety agencies rely on.

Telecom @ The Amazing Race!

Did any of our readers attend last weekend’s Warren County Amazing Race?! We did! Jeff Cepin always leads the charge and this year, David Shiverdecker, Dustin Flint, & Joe Newton helped facilitate a station. They testing participants’ knowledge of the phonetic alphabet while communicating to their partner via portable radio, to complete a Wheel-of-Fortune style puzzle.

[OUTAGE NOTICE] Mon Oct 23rd 0600-0630

Please provide this information to anyone in your organization that needs it

Description:  Internet Failover Testing

Location:  Warren County Telecommunications Data Center

Start Time:  Monday October 23rd, 2017 06:00 – 06:30

Purpose:  To test Telecom’s internet failover.

Impact:  All Users will experience intermittent access between the PSN and outside internet. This affects both access in and access out; and includes portal.wcpsn.net, email, LEADs access (Dispatch and Mobiles including Main Terminal and Open Fox), MDCs, web browsing, etc. Also, anyone who receives internet access from Telecom will have intermittent access during this time

User Responsibility:  None, other than being aware of the outage.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Thanks,

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

[OUTAGE NOTICE] Wednesday October 18th 1700-2000

Description: Planned Monthly Maintenance
 
Location: Warren County Telecommunications Data Center
 
Purpose: Patch and Infection Management process require system reboots.
 
Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this time. MDCs will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.
 
User Responsibility: User must be logged out of all Gateway application before 1700 or they will be forced off. Dispatch will be contacted directly concerning OQ.
 
For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.
 
Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036