SCHEDULED OUTAGE NOTICE | Wed 3/22 from 1700-2000

Please provide this information to anyone in your organization that needs it

  • Description: Planned Monthly Maintenance
  • Location: Warren County Telecommunications Data Center
  • Time: Wednesday March 22nd, 2017 1700-2000
  • Purpose: Patch and Infection Management process require system reboots.
  • Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
    time. MDCs will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
    Query.
  • User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
    forced off. Dispatch will be contacted directly concerning OQ.

For more details, contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.
Data Systems Team
Warren County Telecom

NEW 695-HELP OPTIONS

PRESS 1: Data Systems (tokens, MDCs, Law or Fire RMS, password resets)

PRESS 2: Phone assistance including mobile phones, desk phones, voice mail, data drops

PRESS 3: CAD related issues including Mapping, Reports, and Alerting

PRESS 4: Radio Systems

PRESS 5: Training, newsletter, website, social media

PRESS 0: Billing questions or if you don’t know your intended party, contact Support Services

CANCELLED: OUTAGE NOTICE // Feb 22nd

Description: Planned Monthly Maintenance
Location: Warren County Telecommunications Data Center
Start Time: Wednesday February 22nd, 2017 from 1700-2000
Purpose: Patch and Infection Management process require system reboots.
Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
Query.
User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
forced off. Dispatch will be contacted directly concerning OQ.

For more details, contact us — help@wcoh.net or +1-513-695-4357 and select option 1.

Dec 21: Planned Monthly OUTAGE

OUTAGE NOTICE
Please provide this information to anyone in your organization that needs it
Description: Planned Monthly Maintenance
Location: Warren County Telecommunications Data Center
Time: Wednesday December 21st, 2016 from 1700-2000
Purpose: Patch and Infection Management process require system reboots.
Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.
User Responsibility: User must be logged out of all Gateway application before 1700 or they will be forced off. Dispatch will be contacted directly concerning OQ.
If you

 

would like more details about this issue, please feel free to contact us via email to help@wcoh.net
or by calling us at +1-513-695-4357 and select option 4.
Data Systems

| OUTAGE NOTICE | 12-7-16

Please provide this information to anyone in your organization that needs it

Description: Two Factor Authentication System Migration

Location: Warren County Telecommunications Data Center

Start Time: Wednesday December 7, 2016, 17:00

Outage Duration: 2 Hours

Purpose: Migrate 2FA Authentication system to new hardware.

Impact: Issues aren’t anticipated, but it is a high impact/high level system, so it is possible that all 2FA token users could experience intermittent issues logging into the WCPSN portal and the Netmotion VPN on the mobiles.

User Responsibility: None. Just to be aware that there may be intermittent login issues when logging into systems that require a token.

If you would like more details about this issue, please feel free to contact us via email to help@wcoh.net  or by calling us at +1-513-695-4357 and select option 4.

|OUTAGE NOTICE| Nov 23, 1700-2000

Please provide this information to anyone in your organization that needs it

Description: Planned Monthly Maintenance

Location: Warren County Telecommunications Data Center

Start Time: Wednesday November 23rd, 2016 1700-2000

Purpose: Patch and Infection Management process require system reboots.

Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility: User must be logged out of all Gateway application before 1700 or they will be forced off. Dispatch will be contacted directly concerning OQ.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive
Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 and select option 4

Fire Agencies Get Hospital Zone

HospitalZoneWith more and more hospitals equipping themselves with their own radio and
talkgroup, it makes sense to corral them into one radio zone. As Fire/EMS agencies’ radios are updated, they will receive the shown zone of talkgroups; for quick communication with hospitals.

  • 83 ER-ARW = Arrow Springs Emergency Room
  • 83 ER-FRK = Franklin Emergency Room
  • 83 ER-MASN = Mason Atrium Emergency Room
  • 09 ATRIUM = Atrium Hospital, Middletown
  • 09 BETH BC = Butler County Bethesda
  • 09 FRT HAM = Fort Hamilton Hospital in Hamilton
  • 09 LIB CHL = Liberty Children’s Hospital in West Chester
  • 09 MCHYDE = McCullough-Hyde Hospital in Oxford, OH
  • 09 MERCYFF = Mercy Fairfield Hospital
  • 09 WCHOSP = West Chester Hospital
  • 29 MEM = Greene Memorial
  • 29 SOIN = Soin Hospital near Wright State
  • 14 ER-1 = Clinton Memorial
  • SW MCI 1 = shared talkgroup between Dayton & Hamilton County for large Mass Casualty Incident
  • SW MCI 2 = shared talkgroup between Dayton & Hamilton County for large Mass Casualty Incident