SCHEDULED OUTAGE NOTICE [WED NOV 22 1700-200]

Please provide this information to anyone in your organization that needs it

Location: Warren County Telecommunications Data Center
Start Time: Wednesday November 22nd, 2017 1700-2000

Purpose: Patch and Infection Management process require system reboots.

Impact: All Users will experience intermittent access to https://portal.wcpsn.net/ during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
Query.

User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
forced off. Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.
Data Systems Team

Telecom @ The Amazing Race!

Did any of our readers attend last weekend’s Warren County Amazing Race?! We did! Jeff Cepin always leads the charge and this year, David Shiverdecker, Dustin Flint, & Joe Newton helped facilitate a station. They testing participants’ knowledge of the phonetic alphabet while communicating to their partner via portable radio, to complete a Wheel-of-Fortune style puzzle.

[OUTAGE NOTICE] Mon Oct 23rd 0600-0630

Please provide this information to anyone in your organization that needs it

Description:  Internet Failover Testing

Location:  Warren County Telecommunications Data Center

Start Time:  Monday October 23rd, 2017 06:00 – 06:30

Purpose:  To test Telecom’s internet failover.

Impact:  All Users will experience intermittent access between the PSN and outside internet. This affects both access in and access out; and includes portal.wcpsn.net, email, LEADs access (Dispatch and Mobiles including Main Terminal and Open Fox), MDCs, web browsing, etc. Also, anyone who receives internet access from Telecom will have intermittent access during this time

User Responsibility:  None, other than being aware of the outage.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Thanks,

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

[OUTAGE NOTICE] Sept 20, 2017

Please provide this information to anyone in your organization that needs it.

  • Description: Planned Monthly Maintenance
  • Location: Warren County Telecommunications Data Center
  • When: Wednesday September 20th, 2017 from 1700-2000
  • Purpose: Patch and Infection Management process requiring system reboots.
  • Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
    time. MDCs will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
    Query.
  • User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
    forced off. Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

SCHEDULED OUTAGE | 8-16-17 |

Please provide this information to anyone in your organization that needs it

  • Description: Planned Monthly Maintenance
  • Location: Warren County Telecommunications Data Center
  • Start Time: Wednesday August 16th, 2017 1700-2000
  • Purpose: Patch and Infection Management process require system reboots.
  • Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
    time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
    Query.
  • User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
    forced off. Dispatch will be contacted directly concerning OQ

If you would like more details about this issue, please feel free to contact us via email to help@wcoh.net
or by calling us at +1-513-695-4357 Option 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive
Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 Option 1

SCHEDULED OUTAGE NOTICE | Wed 3/22 from 1700-2000

Please provide this information to anyone in your organization that needs it

  • Description: Planned Monthly Maintenance
  • Location: Warren County Telecommunications Data Center
  • Time: Wednesday March 22nd, 2017 1700-2000
  • Purpose: Patch and Infection Management process require system reboots.
  • Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
    time. MDCs will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
    Query.
  • User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
    forced off. Dispatch will be contacted directly concerning OQ.

For more details, contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.
Data Systems Team
Warren County Telecom

NEW 2-FACTOR TOKENS ARE COMING

Token 2015 (4)We are in final stages of implementing new two-factor tokens – Budget $25.00 per token.
We do not have an ETA of when we will begin issuing the new tokens yet.

Each user will go through enrollment with more details on that as we get closer. We will provide each Agency with a report showing the utilization issued tokens.  After completing audit of licenses by Microsoft, we will have to change how we handle the shared tokens, we are still looking at options but do not assume we will be able to issue station or MDC tokens. We will let you know as soon as we can confirm how this will be done.

Please contact Data Systems Manager, Gary Estes with questions 695.1810 or gary.estes@wcoh.net

12/18 OUTAGE NOTICE: FRMS

OUTAGE NOTICE

Description: FRMS Upgrade to latest version

Start time: 9AM–1PM Thursday, December 18th

Purpose: To perform upgrade to newest version release of FRMS application (REQUIRED to meet NFIRS/OFIRS Standards)

Impact: Users will not be able to access FRMS during the outage and will have limited access to ePCR. ePCR runs will have to be manually created during the outage. Dispatched calls will appear on the ePCR machines shortly after FRMS is back up and running, at that point you can merge the two calls or just save the manually created calls to the server.

THIS OUTAGE WILL ONLY AFFECT FIRE AGENCIES.

User Responsibility: User must be logged out of FRMS before 0900 or they will be forced off.

For more details, contact us at help@wcoh.net or call +1-513-695-4357 Option 4.