Lebanon Shadow Day

On Tuesday, November 14th, Telecom hosted 3 Lebanon High School Juniors. We went beyond just the job tasks in Telecom and shared with them life skills, resume building ideas, and tried to explain how even THEY are our customer!

Have you ever called 911? Telecom plays a role in getting your call routed correctly, we service the phones that Dispatch answers, we maintain the software they reference for ANI/ALI info, they enter incident information into Computer-Aided Dispatch which we configure and service, they communicate to police/fire/EMS on radios that we maintain and program.

Have you ever been pulled over? The cop notifies dispatch via radio or computer that Telecom maintains. They may enter your license info through LEADS which we help ensure reaches the state database and comes back to our unit or Dispatch.

Have you ever been taken to the hospital? Same communication as explained above but the medic or EMS personnel will enter your stats into an application called ePCR (Electronic Patient Care Reporting), which Telecom helps maintain and trains on.

Although these students plan to pursue careers in education, medicine, and accounting – we think they left with a better understanding and hopefully appreciation of what all goes into the technology their public safety agencies rely on.

#ProjectTriTech Fire CAD Work Session

The fire reps on the #ProjectTriTech PIT are with us today along with Warren County Communications’ Ops Manager doing a final review of Incident Types and Statuses. What they land on today will be presented to the Communications Work Group and WCFCA next week for final vote.

7/6-?? Radio Tower Preventative Maintenance

Beginning tomorrow Thursday July 6th

Mobilcomm starts preventative maintenance, taking each radio tower OFFLINE for a minimum of 4 hours, one at a time. First up will likely be Washington Twp tower (I-71 Wilmington Rd exit).

Telecom will notify Dispatch as each tower is prepped for take-down so a voice announcement can be made over the air.

What this Means for Radio Users: If your territory is near an offline tower, in-building coverage on your portable may be reduced or obsolete. Mobile in-car radio coverage should not be affected.

Questions? 695-HELP



Please provide this information to anyone in your organization that needs it.

Description: Planned Monthly Maintenance
Location: Warren County Telecommunications Data Center
When: Wednesday April 19th, 2017 1700-2000
Purpose: Patch and Infection Management process require system reboots.
Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
forced off. Dispatch will be contacted directly concerning OQ.
If you would like more details, please contact us at help@wcoh.net or +1-513-695-4357 Option 1.
Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive
Lebanon, Ohio 45036
+1-513-695-4357 Option 1

Marine Radio for Caesar Creek Monitoring


  • In time for boating season, Telecom has installed a marine radio at Caesar Creek, connecting the Warren County Communications Center with boaters and responders.
  • Dispatchers monitor Marine 9 (Hailing) for watercrafts in distress OR Marine 16 (Emergency) for responding units. The radio can’t scan so it will have to sit to one of the two talkgroups.
  • Watercraft Officers should have the marine talkgroup in their boat or portable radios and be able to respond to calls for assistance. Having this in the Warren County Communications Center will also bridge that gap when no officers are on the water; yet boaters still are.
  • If anyone has questions, please contact Telecom at 695-HELP or help@wcoh.net
  • Gary Branstetter with the United States Coast Guard Auxiliary is also a willing resource for questions: GBranstetter@sugarcreektownship.com

Lytle Tower Shelter is in Place!

On the morning of Thursday, March 23rd a new shelter was delivered and placed at Lytle Tower. Amazingly, it only took about 8 minutes to place the large building onto the poured concrete foundation. The large task was safely setting and counter-weighting the crane (and maneuvering 4 long bed semis down a narrow gravel drive). We had a great crew from Maxim Crane and the trucking company that delivered the shelter. Also in attendance were some excited Telecom employees who said this was a project 16 years in the making.

Telecom Museum in the Works

The south entrance will now welcome our visitors with a walk down Telecom Memory Lane! There has been so much technology turnover in recent years, not to mention the almost 30-years that Telecom has existed! Rather than losing those stories and artifacts, we’re memorializing them with 18′ feet of glass displays! Radios, phones, computers, software, documents, data systems, photos, events, and more!


(photo credit: Paul Bernard)

ePCR Upgrade Update

Adapted from email originally sent  3/6/17: 

Due to unexpected transition steps for the upgrade, we were delayed an additional 4-6 hrs, pushing the completion of the server install without any additional foreseen errors well into Monday evening.  Unfortunately this pushed client upgrade completion past midnight; which delayed client installs until Tuesday morning.  We made significant progress and actively worked with Zoll continuing
the server upgrade on into the evening.

All Tablets brought in Monday have had old TabletPCR and SQL versions un-installed, new SQL installs have been completed and are ready for client installs. 

We will update you all as we know more.


ePCR Upgrade Requires Action Before March 6th

Attn: Warren County ePCR users


This is the long-awaited upgrade bringing you to NEMSIS 3.4 and state compliance.
The below date + steps will firm up after Telecom’s Wed, February 28th conference call with Zoll. Joseph will attend the 3/1 WCFCA meeting to update Chiefs.

All PCRs must reach complete status & be saved to the server BEFORE 8am on Monday, March 6th! PCRs not completed/saved will be lost.


  • Telecom DST will quarantine all tablets at 8am, preventing them from connecting to the ePCR server during the upgrade.
  • Agencies should deliver all ePCR tablets to DST in the morning – we need physical access to the tablets to upgrade your client.
  • Client upgrades will begin after server upgrade has completed and we’ve tested client/server data transfer with in-house test tablets.
  • DST will reach out to agencies once their first tablet is complete, then follow-up as additional tablets are completed.

Please contact Joseph Newton with questions.
Application Analyst – Data Systems
Warren County Telecommunications
513.695.3250 Joseph.Newton at wcoh.net