PLANNED OUTAGE | Wed May 16th 1700-2000

Please provide this information to anyone in your organization that needs it

Description:  Planned Monthly Maintenance

Location:  Warren County Telecommunications Data Center

Start Time: Wednesday May 16th, 2018 1700-2000

Purpose:  Patches will require system reboots.

Impact:  All Users will experience intermittent access to https://portal.wcpsn.net/ during this time.  MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility:  User must be logged out of all Gateway application before 1700 or they will be forced off.  Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

MONTHLY MAINTENANCE NOTICE [April 18 1700-2000]

Please provide this information to anyone in your organization that needs it

Location: Warren County Telecommunications Data Center

Start Time: Wednesday April 18th, 2018 1700-2000

Purpose: Patches will require system reboots.

Impact: All Users will experience intermittent access to the portal during this time. MDCs will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility: User must be logged out of all Gateway application before 1700 or they will be forced off. Dispatch will be contacted directly concerning OQ.

For more details, please contact us:
Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

Planned Maintenance [3-21-18]

Description:  Planned Monthly Maintenance

Location:  Warren County Telecommunications Data Center

Start Time: Wednesday March 21st, 2018 1700-2000

Outage Duration: 3 Hours

Purpose:  Patch and Infection Management process require system reboots.

Impact:  All Users will experience intermittent access to https://portal.wcpsn.net/ during this time.  MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility:  User must be logged out of all Gateway application before 1700 or they will be forced off.  Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

 

Scheduled Network Maintenance: 3-12-18

MAINTENANCE NOTICE

Please provide this information to anyone in your organization that needs it

Description: Network Maintenance
Location: Warren County Telecommunications Data Center

Start Time: Monday, March 12th 2018, 9:30 AM

Outage Duration: 1 Hour

Purpose: Microwave Network Path Change

Impact: No user facing issues are expected at this time; but when making  network changes there is always the potential that issues could occur

User Responsibility: None, other than being aware of the maintenance window.

For more details, contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036

PLANNED OUTAGE ALERT

OUTAGE NOTICE

Please provide this information to anyone in your organization that needs it

Description:  Planned Monthly Maintenance

Location:  Warren County Telecommunications Data Center

Start Time: Wednesday February 21st, 2018 1700-2000

Outage Duration: 3 Hours

Purpose:  Patch and Infection Management process require system reboots.

Impact:  All Users will experience intermittent access to https://portal.wcpsn.net/ during this time.  MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open Query.

User Responsibility:  User must be logged out of all Gateway application before 1700 or they will be forced off.  Dispatch will be contacted directly concerning OQ.

For more details, please contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.

Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive | Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 OPTION 1

 

 

_____

Joseph Newton

Application Analyst – Data Systems

Warren County Telecommunications

513.695.3250

 

Lebanon Shadow Day

On Tuesday, November 14th, Telecom hosted 3 Lebanon High School Juniors. We went beyond just the job tasks in Telecom and shared with them life skills, resume building ideas, and tried to explain how even THEY are our customer!

Have you ever called 911? Telecom plays a role in getting your call routed correctly, we service the phones that Dispatch answers, we maintain the software they reference for ANI/ALI info, they enter incident information into Computer-Aided Dispatch which we configure and service, they communicate to police/fire/EMS on radios that we maintain and program.

Have you ever been pulled over? The cop notifies dispatch via radio or computer that Telecom maintains. They may enter your license info through LEADS which we help ensure reaches the state database and comes back to our unit or Dispatch.

Have you ever been taken to the hospital? Same communication as explained above but the medic or EMS personnel will enter your stats into an application called ePCR (Electronic Patient Care Reporting), which Telecom helps maintain and trains on.

Although these students plan to pursue careers in education, medicine, and accounting – we think they left with a better understanding and hopefully appreciation of what all goes into the technology their public safety agencies rely on.

#ProjectTriTech Fire CAD Work Session

The fire reps on the #ProjectTriTech PIT are with us today along with Warren County Communications’ Ops Manager doing a final review of Incident Types and Statuses. What they land on today will be presented to the Communications Work Group and WCFCA next week for final vote.

7/6-?? Radio Tower Preventative Maintenance

Beginning tomorrow Thursday July 6th

Mobilcomm starts preventative maintenance, taking each radio tower OFFLINE for a minimum of 4 hours, one at a time. First up will likely be Washington Twp tower (I-71 Wilmington Rd exit).

Telecom will notify Dispatch as each tower is prepped for take-down so a voice announcement can be made over the air.

What this Means for Radio Users: If your territory is near an offline tower, in-building coverage on your portable may be reduced or obsolete. Mobile in-car radio coverage should not be affected.

Questions? 695-HELP

 

PLANNED OUTAGE NOTICE || 4/19/17

Please provide this information to anyone in your organization that needs it.

Description: Planned Monthly Maintenance
Location: Warren County Telecommunications Data Center
When: Wednesday April 19th, 2017 1700-2000
Purpose: Patch and Infection Management process require system reboots.
Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
Query.
User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
forced off. Dispatch will be contacted directly concerning OQ.
If you would like more details, please contact us at help@wcoh.net or +1-513-695-4357 Option 1.
Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive
Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 Option 1