ProjectTriTech Logo copy Updates, Timeline, and FAQs for Project TriTech – Warren County’s new CAD, Records Management, Field-Based Reporting, and Jail Records Management suite.

#ProjectTriTech updates will be posted across several platforms to reach as many of our public safety partners and interested partners, including, but not limited to, this webpage & its subpages, Facebook, Twitter, Telecom Matters newsletter, and email.

Stay informed via these TriTech_Communication Channels

Project TriTech Implementation Team as of December 1, 2016

The Core Team holds a status update conference call on appointed Tuesdays with results/notes shared with the PIT.

Term Definition Notes
SOW Statement of Work Statement of Work (SOW) defines the services and deliverables that TriTech will be providing under the Agreement.
TCR Task Completion Report
FAT Functional Acceptance Test Functional Acceptance Testing (FAT) is conducted on each of the Subsystems prior to conducting the User Training on these applications and staging them for Go Live. The focus of these tests is to verify that each Subsystem meets the functions as described in the applicable TriTech documentation as a basis for functional compliancy.
IRD Interface Requirements Document Systems are part of other systems, are made up of subsystems, and interact with other systems at the same level of the architecture, no matter what level your system of interest (SOI) is at. This applies to simple as well as complex systems, hardware systems, software systems, and hybrid hardware/software systems. These interactions between your system and others are interfaces.
OSD Operational Scenario Document Details the operation of the Interface.
API Application Programming Interface A set of routine definitions, protocols, and tools for building software and applications.
TDD Telecommunications Display Device Used to send text over the phone. Someone who cannot hear can then use the phone by typing what they want to say and reading what the other party says.
CAD Computer Aided Dispatch Aides the Dispatch in tracking resources and makes recommendation based on rule sets.
RMS Records Management System Records management refers to a set of activities required for systematically controlling the creation, distribution, use, maintenance, and disposition of recorded information maintained as evidence of business activities and transactions
LRMS Law Records Management System RMS designed for Law Enforcement
FRMS Fire Records Management System RMS designed for Fire/EMS – The WCPSN used ZOLL products for FRMS
FBR Field Based Reporting Data collection activities that feed RMS
LFBR Law Field Based Reporting Law Specific Data collection activities that feed RMS
ePCR Electronic Patient Care Reporting Data collection activities that feed RMS – The WCPSN used ZOLL products for ePCR
DOLF Demonstration of License Functionality The vendor shows how the Product works with the configuration gathered for customer.
COTS Commercial off the shelf TriTech Software Systems provides software applications that it develops. These applications are sold as, and are considered to be “Commercial Off the Shelf” (COTS) software packages. The functionality of these products will be based on TriTech’s current design and functionality of these COTS products, unless otherwise indicated in the Purchase Agreement, or if applicable, TriTech’s responses to the RFP.
RFP Request for Proposal A procurement process
GIS Geographic Information System CAD Mapping, Mobile Mapping, Street Mapping
MDC Mobile Data Computer In the WCPSN a MDC is a managed device (Laptop, Tablet, etc) that is purpose build to interact with WCPSN applications.
HDW Hardware Servers, Switches, Storage, Racks, Power, UPS, Backups, SQL, Databases
NOC Network Operations Center Locations that facilitate computer networking. WCPSN has a Radio NOC
Data Center Data Center A secured facility housing large amounts of Data for computing systems. WPCSN has a Data Center.
TTT Train the Trainer Trainers that train personnel to train Agency employees.
WCPSN Warren County Public Safety Network RADIO, 911, CAD, LRMS, FRMS, LFBR, ePCR, GIS, MDC provided by the Warren County Commissioners and administrated by Warren County Telecommunications


Multi-Unit Site Plans Are Trickling In! Thank you Sgt. Chris Wall from Hamilton Twp PD for submitting a site plan for Cozydale Campground. And thanks to the other agencies submitting aerials. For months now, Telecom has been requesting site plans from our public safety agencies. Why? To assign address points at the driveway or front door of each unit and get you turn-by-turn directions to an incident’s doorstep… not just the entrance to an apartment complex, campground, trailerpark, or business complex. You know your communities best and providing these site plans allows us to fine-tune your future TriTech CAD map that we’ve been building all year.

Law Call Types The latest list of call types was emailed to the #ProjectTriTech distribution list on Thursday, July 20th with a feedback deadline of Friday, August 4th. From there, we hope to get the list approved at the Chief Association and ultimately the Communications Advisory Board.

Agency Setup Work Sessions begin Monday, August 7th Paul Bernard & Joshua Moyer are reaching out and scheduling this session with each Chief/liaison including some pre-meeting homework for you.

During the work sessions we will cover:

  • Response Zone/Beat Changes (if any) – This one is important. We are unable to fully build out your agency’s response plans until we have your Beat/Zones Set. This should be our number 1 priority if your agency wants to adjust these.
  • Personnel Setup – how Personnel will be provisioned for the PSN using the new Telecom Guidelines.
  • Call Sign/Vehicle Setup – How each Vehicle/ Unit is set up and confirm that Call signs are the way they need to be.
  • Begin Building Response Plans
  • TriTech Browser Demo/Options
  • Review Global Settings in TriTech CAD


One-on-One Department Meetings Telecom will be reaching out to each Chief or their appointed decision maker to review and discuss an Agency Readiness Document. Its purpose is to walk each agency through the feature sets of TriTech and sign off on each of them. This will ensure all participants are on the same page moving forward.

We need agency help in collecting ADDRESS POINTS for multi-site locations such as apartments, mobile home parks, business suites, and camp sites. We are using ‘phantom’ streets on the map to allow TriTech CAD to route units directly to the reported address of the Call for Service. These are labeled Driveway, Parking Lot, or Access Road. Currently these have a speed limit of 20 mph so they will not be favored by the routing software. Crossovers are also being created with a speed limit of 5 mph.



We are being purposeful and proactive in the building of this new system; pushing out the schedule a bit to make sure each component is designed to best serve Warren County Public Safety. Our original published go-live of September 2017 is delayed until 2018.

  • May 1: Warren County review of Jail DOLF Agenda & Statement of Work
  • May 16-19: Jail DOLF (Demonstration of Licensed Functionality) – Reps from the Warren County Sheriff’s Office met with Telecom to tackle the following objectives:
    • Discuss the roles of System Administrators and Jail Administrators
    • Discuss and Review Code Table Values
    • Booking Entry, Arrest Info, Release, Rebook
    • Discuss and Configure:Security Roles & Personnel, Numbering Service, Inmate Property Bins, Jail Housing & Locations, Inform Jail 5 System Defaults, Jail Module Questionnaires, Narrative Templates

Visit to Hamilton County Communications Center: On May 23rd, a crew from Telecom and Emergency Services visited Hamilton County’s Comm Center to see their TriTech product in action (and to pick their brains). We had great conversation with Shawn Cruze and Joe Seifert. One key learning was the importance of mapping and having our own staff on hand to tailor the data and accuracy to public safety agencies. HCCC highlighted some areas that we should pay special attention to and confirmed our choices on some configuration options. Telecom feels like we’re on the right track.


There has been a lot of backend work being done to prep the various lists used to populate future CAD—units, personnel, incident subtypes, etc. Dispatch Supervisors are being met with individually to familiarize themselves with the dispatcher view of TriTech.


Reps from Warren County Telecom and Emergency Services closed out February by attending TriTech’s annual TriCON event, a nationwide conference for TriTech users.


In just a few weeks, 28,927 of 81,037 address points have been meticulously verified and adjusted by Telecom’s Don Sebastianelli! 80,572 of the points were supplied by Warren County GIS with Telecom manually creating the balance. For each point, he had to code it so that it appears as either:

  • green (finished),
  • yellow (a house whose address doesn’t necessarily follow
    addressing guidelines),
  • purple (common driveways),
  • blue (businesses that need a phantom street created through a parking lot, so that CAD properly routes the drive).
  • Red (incomplete)

This is crucial for accurate routing and address locations, ensuring units follow the fastest route to an emergency. On our current CAD, there are no address points, just block ranges. For this new CAD, Sebastianelli is individually assigning a point at the apron of a home or business/building’s driveway/entrance for pin-point accuracy.


  • Status / Location Updates are IMPERITIVE on this System!
  • It’s been announced in demos and work sessions but we want to clearly connect the dots—this new TriTech CAD does not operate off ‘RUN CARDS’ that fire agencies are accustomed to on our current CAD. The recommendations will be based off the CAD map and AVL (Automatic Vehicle Location) if vehicles are outfitted with GPS. Otherwise, their last-reported location will determine if they’re the best response choice. This means when you leave the hospital or incident, you need to change your location to “To Quarters” and when arriving at your station, change your status/location to “At Quarters”. For agencies who don’t use MDCs, update your status/location via radio for Dispatch to accurately track you.


  • October was jam-packed for Telecom and the public safety agencies who have chosen to get involved.
  • The first week of October included (3) full-day RMS DOLFs, demonstrating the licensed functionality of the system. Follow-up status calls and internal meetings were conducted to really dissect and express feelings on the progress of this project thus far. We had TriTech Project Management and Business Analysts on site many days, who traveled from Colorado, Arizona, and North Carolina to assist in standing up this system and the data components that will make it work for Warren County.
  • The last week of October saw a 3-day CAD FAT (Functional Acceptance Test) where attendees painstakingly walked step-by-step through a battery of tests, making sure command lines functioned, screens could be opened, fields appeared, information flowed, etc.


  • Several fire and law enforcement representatives filled Telecom’s Training Room on September 13-16 for CAD Workshop #1: Response Plan Building. The attendees received a refresher on CAD and the steps it takes to build response plans, units, vehicles, incident types, etc. TriTech and Telecom will be working with each department to ensure they are comfortable designing their response plans before go-live.
  • September 27th was Law Enforcement’s Mobile System Orientation / Configuration. They got a glimpse at what field units will see from their MDC including button layout options, mapping functionality, interoperability, and collectively decided on some feature options.
  • September 28th was Fire’s Mobile System Orientation / Configuration, focusing on the above mentioned features of a unit’s view of CAD but from a fire perspective.


Some large trainings and work sessions happened in August; offering an in-depth look at how the TriTech suite will function in Warren County. It also bolstered great discussion between attending agencies, and shed light on some automated features that will make how we dispatch and interact with incidents MUCH smoother.

  • August 2nd – CAD was installed with help from Telecom System Administrator Dustin Flint. TCRs 1-4 were signed by Commissioners Resolution 16-1085 (Task Completion Reports).
  • August 3-4th—TriTech onsite validating the PSN Data Center.
  • August 9-12th was CAD DOLF—where TriTech offered a Demonstration of Licensed Functionality for the CAD product—field by field review, window-by-window walk through, mapping, etc.
  • August 16-18, Telecom’s Sebastianelli and  Data Systems Tech walked through GISLink program with TriTech’s GIS Analyst.
  • August 23 & 30th, the Project Implementation Team was invited to attend in the weekly (or as needed) Status Call with great conversation regarding schedule and communication, class participation,  CAD Response Plans, CAD SMS Submission, Application Install Schedule, User Authentication, eCitation.

E-Citation Subject Matter Experts

  • Springboro – Jenny Embleton
  • WCSO – Brian Payne
  • WCSO – Nick Marconi
  • WCSO – Kathleen Farmer
  • Mason – Paul Lindenschmidt
  • TC – Rhonda Bernard
  • TC- David Shiverdecker


In recent weeks, agencies with jails have been collecting and submitting Jail Data for a one-time conversion into the TriTech Inform Jail product—this will include the following data elements:

  • Booking / Confinement Data (dates, Booking Numbers, mug shots)
  • Master Person Data
  • Arrest Information
  • Charge Information

Additionally, all agencies are gathering and submitting the following data which will also be imported to the new TriTech suite, saving a LOT of time and rework if it had to be hand-keyed.

  • Agency Information
  • User List / Security Roles
  • List of Officers
  • List of RMS Users
  • Document Numbering
  • Dynamics Lookups / Code Tables
  • Local Ordinances/Citation Codes
  • Property & Evidence

Feature for Supervisors / Report Approvers!! From your landing page you’ll have a box of reports that have been submitted for your review.  Once opened, you will have an ‘accept’ or ‘reject’ button above the report.  If fields are missing or incorrect and you reject, there is also a COMMENT action where you can essentially attach a sticky note to your officer that does not get published with the actual report. Rather, it offers guidance to the officer to quickly and clearly correct their report before resubmitting.

Site Visit to TriTech’s Castle Hayne, NC facility – July 2016

By Gary Estes, Deputy Director, Telecommunications

I made arrangements to be in Castle Hayne, NC to tour the site to ensure we were not dealing with people working out of their garage. I was met by Bobbie Costin, Project Management Coordinator. I was happy to see the double entry locked doors with CJIS physical security requirements in place and being used. Camera, sign in and ID checked, Visitors Badge issued and escort assigned. This location was VisionAIR, TriTech acquired them in 2011. VisionAIR specialized in providing mission-critical Computer-Aided Dispatch, Law and Fire-EMS Records Management, Mobile, Jail Management, Civil Processing and multi-agency data sharing solutions to public safety agencies. A large part of what we purchased is supported out of this office. Bobbie was extremely proud of the TriTechIQ.com, as if it was her pet project.  The Floor plan gives you an idea of the layout. The Data Center, I was not able to enter – CJIS rules being enforced so photo was taken through the door window. This is the Customer Service Area. The facility supports approximately 83 people. I did not take photos of the many conference areas, team areas, and workout room, break rooms, etc.


  • June 2nd – Agencies attended a follow-up review of the CAD System Module Worksheet (SMS) maintained by CAD/RMS Manager, Paul Bernard. The data entered into this spreadsheet will help populate our initial TriTech system. This happened on the heels of a Priority Dispatch workshop held by WC Comm Center OM Melissa Bour and Paul Bernard. Agencies were walked through the tabs with heavy emphasis on how to define/label Incident Types, considering their flow from ProQA and ultimate reporting to NEMSIS/NFIRS/IBRS.
  • June 14 – Agencies weighed in on the project schedule which spans 15 months and several facets of the software suite.
  • June 20-23: Week #2 of InformRMS System Orientation with Springboro, Maineville, Hamilton Twp, Morrow, and Clearcreek Twp Police Depts.
  • Each agency had dedicated time with TriTech Business Analyst Patti Nichols and Telecom’s Applications Analyst Rhonda Bernard to explain their internal workflow, request features for the new program, and better learn the software. Records Clerks, Patrol Officers, Supervisors and Chiefs were all involved as they kicked off the RMS portion of #ProjectTriTech. On the final day, all the agencies gathered in the Telecom Training Room for a demonstration of InformRMS Web:

– Logging in to the Landing Page and page layout

– Customizable windows including “In Progress” Reports, “My Reports”, “Supervisor Approval”, etc.

– Drag & Drop feature to quickly complete data fields including persons, property, location from a global master database.

– Validating fields & submitting the report through the Workflow


With the departure of our initial Project Manager, we’ve now received our new PM Jameson Gartner. He comes with 20+ years experience as a police officer and customer of the TriTech suite.  It is our benefit that he comes with a working knowledge of the software to understand the learning curve we will experience.

We held Inform RMS/FBR System Orientation with WCSO, Carlisle PD, and Mason PD the week of May 23-26. With TriTech on site, they reviewed the agency’s current business processes and workflows, applicable configurations, and identifying areas of the operation that may need to be reviewed. On the 26th, agencies convened in Telecom’s Training Room along with TriTech to receive a detailed demonstration walk-through of the Inform RMS and FBR products and implementation path for each product.

Homework from this week includes the completion of an SMS spreadsheet, which will continue to be tweaked when TriTech returns for week 2 of RMS Orientation next month.

Highlights & Key Learning Points

  • IQ reports will pull results from both CAD entries and RMS entries; as all applications are under the TriTech umbrella.
  • Officer will have much stronger querying capabilities from their
    mobiles than on the current legacy system due to it all being housed in one TriTech system vs multiple third party
    applications that don’t perfectly integrate together.
  • A lot of current processes being done on PAPER can be converted to electronic workflow, removing the duplication of efforts and possibility of transposing errors.
  • When completing an Incident Initial Report, once you tab off the last name field of a suspect/victim, whatever letters you have entered will be used to search the GLOBAL master name database and return graphic results inc. picture,
    demographic, name.  You can drag/drop the person’s info to the form and it will auto-fill all the possible fields. This offers consistent data for ALL agencies to share and utilize.

3/31 Process Confirmation

The previous day’s attendees returned to answer questions and act as subject matter experts during TriTech’s investigatory stage; walking through a SMS build form, the foundation of laying out the units, incident types, response types, dispositions, vehicle ID’s, etc.

3/30 GIS Review

allowed Telecom to ask questions in preparation of migrating/importing all map data (addresses, street segments, public safety layers, agency beats/districts) into TriTech software. It also helped TriTech gauge our in-house mapping capabilities  and current workflow.

3/30 Mobile Work Flow

Police & Fire agencies projected their view of VisionTek Frontline to the group and walked TriTech through our current incident work flow, buttons we’re used to pushing, views we’re used to seeing, etc. This will help TriTech design our new mobile environment to maintain preferred functionality while providing features we’ve been lacking.

3/29 CAD Walkthrough

allowed TriTech’s Business Analyst, Michael, to observe Warren County’s current CAD workflow and operations within the Comm Center. Knowing our current successes, processes, and shortcomings will help him configure the initial build for our new CAD system.

3/22 Demo for Agencies

covered several aspects of the new TriTech product suite, set to go live in fall/winter 2017:

  • Inform CAD—Call Taking, Law & Fire Dispatching, Mapping/GIS, Reporting, CAD Browser
  • Inform Mobile & FBR Law Enforcement—Fire & Law Enforcement Mobile, Field Based Reporting
  • TriTech.com Inform IQ & Analytics— Query, Searching, Reporting, Dash Boards
  • Inform RMS — Records Management Overview, Master Indexes, State
    Reporting, Citations, Case Management, Property/Evidence, Civil, Warrants, Inform IQ & Analytics
  • Inform JMS (Jail Management) – Booking, Release, Kiosk, Weekender, visitation, Prisoner Release, Inform IQ, Inform Analytics