APRIL 2017 REPORTS

Monthly reports have been relocated for easier retrieval and notification! Previously on the FTP site, they’re now on ShareFile. If you have a ShareFile account, you should be able to set up notifications for automatic emails when new files are added.

https://warrencountytelecommunications.sharefile.com/share?#/view/sa3590e623c743ebb

911-Phone (call volume and trends for the 3 PSAPS – Lebanon, Franklin, and Warren County)

  • Franklin
  • Lebanon
  • PSAP Call Counts
  • Warren 911
  • Warren Admin
  • Warren by Day
  • Warren by Hour

CAD

  • Average Call-Create-To-Dispatch
  • Call County by Each Agency’s Units
  • Call Count by Source Type
  • Call Count in Each Agency’s Area
  • Call Count by Agency, Beat, Incident Type
  • Call Stacking Trend by Hour of Day
  • Call Volume by Month and Year since 2008
  • Incident Count by Operator & Call Source Type
  • MDC Address Verification Bypassed by Agency
  • Status Change Count by Agency, Operator (FD)
  • Status Change Count by Agency, Operator (PD)
  • Status Change Count by Operator
  • Status Change Count by Operator, Agency
  • Status Change Count by Operator, Status

RADIO

  • Activities by Talkgroup over Time
  • Activities by Radio over Time
  • Activities over Time
  • Channel Activities
  • Channel Usage
  • Group PTTs
  • Radio Activity
  • Radio PTTs
  • Reject Reasons
  • System Usage

PLANNED OUTAGE NOTICE || 4/19/17

Please provide this information to anyone in your organization that needs it.

Description: Planned Monthly Maintenance
Location: Warren County Telecommunications Data Center
When: Wednesday April 19th, 2017 1700-2000
Purpose: Patch and Infection Management process require system reboots.
Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
time. MDC’s will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
Query.
User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
forced off. Dispatch will be contacted directly concerning OQ.
If you would like more details, please contact us at help@wcoh.net or +1-513-695-4357 Option 1.
Data Systems Team
Warren County Telecommunications
Warren County Public Safety Network
500 Justice Drive
Lebanon, Ohio 45036
help@wcoh.net
+1-513-695-4357 Option 1

Marine Radio for Caesar Creek Monitoring

TechnicalBulletin_MarineRadio_122816(release040417)

  • In time for boating season, Telecom has installed a marine radio at Caesar Creek, connecting the Warren County Communications Center with boaters and responders.
  • Dispatchers monitor Marine 9 (Hailing) for watercrafts in distress OR Marine 16 (Emergency) for responding units. The radio can’t scan so it will have to sit to one of the two talkgroups.
  • Watercraft Officers should have the marine talkgroup in their boat or portable radios and be able to respond to calls for assistance. Having this in the Warren County Communications Center will also bridge that gap when no officers are on the water; yet boaters still are.
  • If anyone has questions, please contact Telecom at 695-HELP or help@wcoh.net
  • Gary Branstetter with the United States Coast Guard Auxiliary is also a willing resource for questions: GBranstetter@sugarcreektownship.com

Lytle Tower Shelter is in Place!

On the morning of Thursday, March 23rd a new shelter was delivered and placed at Lytle Tower. Amazingly, it only took about 8 minutes to place the large building onto the poured concrete foundation. The large task was safely setting and counter-weighting the crane (and maneuvering 4 long bed semis down a narrow gravel drive). We had a great crew from Maxim Crane and the trucking company that delivered the shelter. Also in attendance were some excited Telecom employees who said this was a project 16 years in the making.

SCHEDULED OUTAGE NOTICE | Wed 3/22 from 1700-2000

Please provide this information to anyone in your organization that needs it

  • Description: Planned Monthly Maintenance
  • Location: Warren County Telecommunications Data Center
  • Time: Wednesday March 22nd, 2017 1700-2000
  • Purpose: Patch and Infection Management process require system reboots.
  • Impact: All Users will experience intermittent access to https://gateway.wcpsn.net during this
    time. MDCs will function, IIQ will be intermittent. Dispatch will have intermittent access to Open
    Query.
  • User Responsibility: User must be logged out of all Gateway application before 1700 or they will be
    forced off. Dispatch will be contacted directly concerning OQ.

For more details, contact us at help@wcoh.net or +1-513-695-4357 OPTION 1.
Data Systems Team
Warren County Telecom

Telecom Museum in the Works

The south entrance will now welcome our visitors with a walk down Telecom Memory Lane! There has been so much technology turnover in recent years, not to mention the almost 30-years that Telecom has existed! Rather than losing those stories and artifacts, we’re memorializing them with 18′ feet of glass displays! Radios, phones, computers, software, documents, data systems, photos, events, and more!

HAVE A TELECOM ARTIFACT YOU THINK IS PERFECT FOR THE DISPLAY? GET IT TO OUR COMMUNITY MANAGER, ALLISON LYONS FOR CONSIDERATION!

(photo credit: Paul Bernard)

ePCR Upgrade Update

Adapted from email originally sent  3/6/17: 

Due to unexpected transition steps for the upgrade, we were delayed an additional 4-6 hrs, pushing the completion of the server install without any additional foreseen errors well into Monday evening.  Unfortunately this pushed client upgrade completion past midnight; which delayed client installs until Tuesday morning.  We made significant progress and actively worked with Zoll continuing
the server upgrade on into the evening.

All Tablets brought in Monday have had old TabletPCR and SQL versions un-installed, new SQL installs have been completed and are ready for client installs. 

We will update you all as we know more.

 

ePCR Upgrade Requires Action Before March 6th

Attn: Warren County ePCR users

YOUR ACTION REQUIRED FOR MON, MARCH 6TH ePCR v6.3 UPGRADE

This is the long-awaited upgrade bringing you to NEMSIS 3.4 and state compliance.
The below date + steps will firm up after Telecom’s Wed, February 28th conference call with Zoll. Joseph will attend the 3/1 WCFCA meeting to update Chiefs.

All PCRs must reach complete status & be saved to the server BEFORE 8am on Monday, March 6th! PCRs not completed/saved will be lost.

ON MONDAY, MARCH 6th

  • Telecom DST will quarantine all tablets at 8am, preventing them from connecting to the ePCR server during the upgrade.
  • Agencies should deliver all ePCR tablets to DST in the morning – we need physical access to the tablets to upgrade your client.
  • Client upgrades will begin after server upgrade has completed and we’ve tested client/server data transfer with in-house test tablets.
  • DST will reach out to agencies once their first tablet is complete, then follow-up as additional tablets are completed.

Please contact Joseph Newton with questions.
Application Analyst – Data Systems
Warren County Telecommunications
513.695.3250 Joseph.Newton at wcoh.net